Bebe & Fawn Baby Co. warranty covers all components of our products including the snaps, lining, elastic and waterproofing for 90 days post purchase date. We are confident that our products will last well when the correct care and washing instructions are followed. Please see Washing Instructions for more information.

 

To make a warranty claim, the product must be sent at the customer's expense to us for examination of workmanship and materials. After reviewing your issue, we may replace the nappy or provide you with simple instructions for resolving the problem you are having. 

 

Except in cases of manufacturing or component defect, this guarantee does not cover leaking, diaper odour or normal wear/tear or inappropriate undoing of the snaps. The warranty is extended to the original purchaser of the product only. 

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Warranty is void when:

• The nappy has been altered.

• Any of the following has been used in conjunction with the use/care of the product:

  • Water temperatures exceeding 60°C

  • Washing cycles exceeding 800 RPM 

  • Tumble drying on any other temperature other than LOW

  • A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap

  • Fabric softeners

  • Any caustic substance

  • Nappy rash cream

• Product was a free gift from Bebe & Fawn Baby Co. or as part of a promotional package.

 

Exchanges will only be issued for any unused and unwashed products that can be re-sold, except in the case of manufacturer defect. Bebe & Fawn Baby Co. shipping costs for the original order will be deducted from the refund in cases where FREE shipping has applied. 

 

Shipping and handling costs are not refundable. We require a proof of purchase for all exchanges and replacements. Refunds and exchanges do not include shipping costs and must be made within 90 days of initial purchase date.

 

Please feel free to contact us with any feedback or questions you may have at hello@bebeandfawn.com